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6 Tips For a Successful Phone Interview

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I feel good mental preparation for phone interview

I don’t want to spend a lot of time pointing out the obvious. The pandemic has been hard, and many people have lost their jobs. According to AARP, the percentage of long-term unemployed job seekers increased to 26.4% for those ages 55 and older. If you’re looking for a new opportunity, not only are you dealing with the challenges of searching for a new job but searching for a new job in the middle of a pandemic.

What I mean by that last sentence is that many employers are changing their recruiting process to make candidates feel safe. And that’s a good thing. For example, in the past, a candidate might have been asked to stop by the office for a short screening interview with human resources. Now that short screening interview is being conducted over the phone. 

And if you’re a candidate that has always felt one of your strengths is your ability to connect with individuals face-to-face, a phone interview could feel a bit weird. So today, I want to share with you six tips for having a successful phone interview. 

  1. Schedule the interview. Employers are not out to trick anyone. So, if someone calls you wanting to do an immediate screening interview, make the suggestion to schedule a time. If you receive an email to schedule a time, don’t feel compelled to do it right away. Find a time that works for you so you’re at your best. Obviously, you can’t wait indefinitely, but if you’re a morning person, opt for a date where you can speak in the morning. And vice versa. 
  1. Have your technology charged and ready. I know this sounds basic, but you’d be amazed how many people don’t do it prior to their phone interview. If you’re planning to take the call on your cell phone, make sure your phone is charged. If you’re using headphones or earbuds, make sure those are charged too. Be careful about using a speakerphone, because it can pick up ambient noises and you won’t sound clear. You want the interviewer to be focused on you and your qualifications, not how badly the call sounds. 
  1. Get into the interview spirit. Since the interviewer will not see you, it’s important to have your voice convey your enthusiasm. If it would get you into the interview spirit, get dressed like you’re going to an interview. Find somewhere quiet to take the call where you can sit in a chair (like an interview). You will sound better if you’re sitting with excellent posture during the call. It does make a difference in your voice. Test it out with a friend sometime. 
  1. Be prepared to answer the salary question. As a human resources professional, one thing I’m hearing from companies is that they do not want to waste your time (or theirs) if the salary isn’t a good fit. It’s possible that will be one of the first questions you’re asked. Be honest. And if you’re applying for a job that pays a lot less than you’re accustomed, be prepared to explain why. And, again, be honest!
  1. Plan to take notes. It’s possible that the interviewer will ask you to send a follow-up. Or the interviewer might tell you some things about the job or company that you want to remember. Have a pen and paper ready to jot down a few prompts. You can fill in the details after the call, but this could be very helpful later during the actual phone interview process. Especially if you discuss salary and benefits. 
  1. Have a couple of questions. Just because you’re looking for a job doesn’t mean you can’t ask some questions. At minimum, you should find out what the next steps are in the interview process. Before the interview, check out the company website and see if there’s a recent press release that you can ask about. For example, “I was on your website and saw the company’s announcement about XYZ product. Will this job have any interaction with that project?” You get the idea.

The phone interview is becoming very popular right now and honestly, they’re not going away any time soon. First, because the pandemic is still with us. And second, because companies are finding them very effective. So candidates will need to work on their phone interview skills to stand out in the process. 

Entrepreneurship and Retirement: Your Next Adventure

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adventure in entrepreneurship is waiting, build yours

I’ve mentioned before how Keith and I schedule time every year to talk about our life. We discuss our business, personal stuff, and finances. One of the reasons that we started doing this is because we own a company, ITM Group. We thought it was important to talk about what our retirement would look like as entrepreneurs.

Freelancing, contracting, consulting or entrepreneurship…whatever you want to call it, is far more popular today than it was almost 20 years ago when we started our company. Many individuals have side hustles in addition to regular full-time or part-time jobs. Which is why it’s so important to think about retirement (and unretirement) in the context of both regular work and freelance work. Because the transition could be different. 

That’s not to say that the transition would be bad or difficult. Frankly, having a side gig while transitioning to retirement could be fantastic. It could offer a huge about of flexibility while at the same time provide some financial security.

In the book, “Your Next Adventure: Planning for Life After the Sale of Your Business”, the authors take the time to talk about five elements to consider when you have a business and you’re planning entrepreneurship in retirement. And as a side note: if you’re saying to yourself “I’m not really a business owner. I just do some speaking on the side. Make a few bucks each year.” Let me tell you – you’re a business. And you need to think about how you will manage that freelancing work during your unretirement journey. Here are the five elements to consider:

  1. Your social circles. When you own your own business or you have a side gig, you spend time networking and building relationships. At the point you start transitioning away from work, your social circles are going to change. Maybe not completely, but they will change. Are you ready to transition those friendships and build new ones? 
  1. Your family. Making the decision to work less, sell the business, or transition to doing different work is one that is best discussed with family and close friends. Especially if you have family members or really close friends who help out in the business. Keeping them out of the loop could create some unfortunate surprises.
  1. Your purpose. As a consultant, I spend a lot of time working. And I’m okay with that. But I’ve always been a person who likes a full plate. I honestly have no clue how I would spend my time if I was a full-time retiree. And it scares me a little. At some point, I will need to figure out how to provide purpose without owning a business. 
  1. Your wellbeing. A contributing factor to entrepreneurship is being physically and emotionally well. There are often long hours and sometimes sleepless nights. The last thing that anyone wants is for our failing health to drive our retirement plans. Finding time to take care of ourselves is important. 
  1. Your finances. Last and certainly not least, we have to think about our financial position. When you work on your own, there’s no pension plan. You have to finance your own retirement. Individuals will want to start planning for how their finances will be changing as the nature of their work changes. 

I think these five elements are great topics to keep in mind as you’re planning your transition toward retirement. Even if you don’t own a business or have a side hustle. But of course, we’re talking about entrepreneurship today. 

Even though the book didn’t mention it, that was one of the big takeaways for me. The things we need to consider for our transition to retirement are very similar regardless of our employment status.

Image captured by Sharlyn Lauby while exploring the streets of Chicago, IL

Can Remote Work Be a Way to Phase Into Retirement?

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computer desk image showing an image of a sign with caution rockstar at remote work

Right now, older workers are trying to make some decisions about their future careers and asking a number of important questions. Can I continue to work onsite? Maybe it’s time to retire? Or should I think about transitioning to an encore career? These are all very valid. There’s one other question to consider: Is it possible that remote work might help me achieve my retirement goals?

I recently listened to The Retirement Wisdom podcast, “Can Working Remotely Beat Ageism?”. The guest for this episode was Kerry Hannon, author of the book “Great Pajama Jobs: Your Complete Guide to Working from Home”. I will admit that the title of the podcast gave me a bit of discomfort. As a human resources professional, I hate the fact that ageism exists. But the realist in me understands that it does. And sadly, that it’s not going away overnight.

In the podcast, Hannon says that one of the biggest benefits to working from home is beating ageism. For organizations and individuals. Organizations can have older professionals work remotely and not worry about whether that person fits in with the younger members of the team. Older workers can benefit from being evaluated on their performance results and not how they look or act. 

Again, let me say that I hate, hate, hate ageism. And I particularly hate that Hannon’s remarks have some truth in them. But instead of thinking about remote work as a way to beat ageism, is there a way to think of remote work as part of a phased retirement strategy? Organizations benefit because they are able to keep skilled workers longer. Older workers can benefit by being able to still contribute while (possibly) downsizing to their forever home, commute less so they can fulfill caregiving responsibilities, and continue to save for their financial future.   

But working remotely doesn’t mean easier work. If you’re intrigued by the idea of using remote work as part of your phased retirement strategy, here are a few things to consider:

Do you want to be an employee or a freelancer? One of the first things you have to decide is how you want to pursue remote work. If you’re working for an organization that allows working from home, then great – you could be set. And if you don’t or you’re currently looking for a new job, do you want to make remote work one of your job must-haves? 

Do you have enough workspace? I mentioned earlier that part of your retirement strategy might be moving to a smaller home. If you’re planning to work from home, do you have the space to do it? In our last home, Keith worked in the dining room. With our new house, he has his own space and that’s important. 

Can you setup your workspace with equipment and technology? Once you have a designated workspace, you’ll need to think about what it takes to be productive. When we work in an office, we take for granted that we will have a desk, chair, and computer equipment. With high-speed internet. Getting the remote work office setup you want could involve spending some of your own money. 

Are your skills current? I believe working from home involves some different skills. A couple that immediately come to mind are technology and time management. You’ll want to take an inventory of your skills and decide if there are any you want to update or add. And you’ll want to find ways to gain those skills while working from home. If you’re accustomed to taking a class at your worksite, now you might read a book or take an online program. 

Are you mentally and emotionally ready? I’ve worked from home for over a decade. Socializing is different. You don’t have people to collaborate with all the time. There are distractions and temptations all the time. Some of them are fun (like cute panda videos) and then there’s doomscrolling. You have to figure out how to not snack all day and when you’re going to exercise. All of this contributes to the work from home experience.

Regardless of what’s going on with the pandemic, remote work has been increasing in popularity for quite some time. Is it possible to take advantage of a growing trend and make it a part of your retirement strategy? Possibly, but it takes planning so you’re ready when the opportunity presents itself. 

How to Create Your Retirement Vision Board

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brainstorming rules to help create a retirement vision board

One of the best things that Keith and I started doing to help our retirement was to start talking about it. What do we want our retirement to look like? It helped us realize that we want a period of “unretirement”. It’s one of the reasons that we started this blog. 

But there are times when simply talking about future goals isn’t enough. And even writing down goals isn’t enough. I want to see more than the words. I want to see what the future may look like. Visualize it. 

A vision board can be a good way to do that. Vision boards are a tool used to help clarify, concentrate, and maintain focus on a specific life goal. Literally, a vision board is any sort of board on which you display images that represent whatever you want to be, do, or have in your life. 

There are many ways to create a vision board. Maybe you keep it in a journal. Or a bulletin board. For me, I’m finding the perfect place to keep a vision board is Pinterest.

A few years ago, I wrote a 5-day plan for learning Pinterest on HR Bartender. Since then, I continue to see activity and engagement on the platform. My experience with Pinterest is that it’s less of a dialogue or conversation platform and more of an inspiration, utilization platform. Think of it like a digital bulletin board. 

If you’re looking for a way to stay focused on a goal, consider creating a vision board to help make that happen. Here are five things to note:

  1. You can make it secret. Not ready to share your vision board with the whole world. No problem. Pinterest has a feature that allows you to make a board “secret” so only you can see it. 
  1. Section it to fit your needs. Pinterest has a nice feature where a “board” can have “sections”. So, your vision board could have a personal AND a professional section. For example, your retirement vision board might have sections for your encore career, where you’d like to live in retirement, and places you’d like to visit. 
  1. Pin images, articles, and quotes that help you achieve your goals. One of the things I like about Pinterest is that I can pin a variety of things – images, articles, quotes. I can pin stuff from the internet and photos I’ve taken or articles I’ve written. Bottom-line: it’s flexible.
  1. Change it when you want to. After pinning something, you can move it to another board, or delete it completely. Let’s say you pin a list of the top cities for retirees. Couple of months later, you see a better list. Delete the old one and replace it with the new one. 
  1. Delete what doesn’t work. One of the downsides to vision boards can be a feeling that you look at it and say, “I’m not getting to my vision fast enough.” Or “I’ll never achieve the goal.” It’s important to remember that our goals change regularly, and we have to be willing to let go of some goals in order to make other ones happen. Vision boards must be flexible to be effective.
  1. Your vision board can be portable. I’m not against the bulletin board type vision project, but there’s something nice to me about having my vision board with me all the time. If I’m at a conference or out at dinner, and I hear something, I can immediately post it. Versus going home, then finding/printing/posting it. 
  1. When you’re ready, you can share it. There might be components of your vision board that involve coworkers, family or friends. Maybe you want to start a business. Or move to a different city. Pinterest allows you to share boards with others.

Vision boards can help us with our career goals, life goals, and maybe even retirement goals. We have the flexibility to create something that fits our needs. Because the goal with a vision board is to make it happen. So, if it works, take advantage of what Pinterest can offer.

Image captured by Sharlyn Lauby somewhere in Fort Lauderdale, FL

Take Charge of Your Career with These 7 Development Activities

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sign don't dream it be it for career development

Now more than ever, we need to realize that, as individuals, we play a role in our own career development. But saying that and doing it are two separate things. It’s easy to tell ourselves that we need to take a more active role in managing our careers. The question becomes how we make that happen and be successful at it. After all, most of us need to be successful for many more years to come.

Regardless of where you are in your career, here are a few things to consider. You don’t have to do all of these at once. But think about how working on these activities could benefit your performance and help you to achieve your career goals.  

  1. Understand how your individual performance impacts the organization’s mission, vision, and values. All organizations care about their performance. So, understanding how what we do on an individual level impacts the bottom-line is important. And if you don’t know…ask! Your manager should be able to discuss it with you. 
  1. Set relevant, challenging but achievable goals. While your manager might have some suggestions for you in this area, you should want to have a say in your own goals. You will ultimately be held accountable for goal achievement. Don’t hesitate to include self-learning as a career goal.
  1. Always say “yes” to training. I’m of the mindset that I can always learn something, even from bad training. And what’s awesome today is there are so many free learning events available (i.e. webinars, podcasts, and massive open online courses [aka MOOCs] immediately come to mind). If the company offers training, take it. And if they don’t, find some free learning for yourself.
  1. Learn how technology can improve your performance. Today’s technology solutions can help us reduce bureaucracy and a duplication of effort. It’s often not about having more technology but simply knowing how to use the technology we have really well.
  1. Solicit feedback from your manager and coworkers. Sometimes our perception of our own performance isn’t the same as others. This doesn’t mean that we have an overinflated ego or that our performance is poor. It’s possible we’re being too hard on ourselves. Ask your manager and peers for feedback about your performance so you can develop yourself. 
  1. Become proficient on how to deliver feedback. Your organization needs and wants feedback. Most of the time that feedback comes during performance conversations with your manager. Delivering specific feedback in a timely fashion can help the organization and make a difference in understanding your own performance and goals. That kind of feedback brings value. 
  1. Congratulate yourself for a job well done. Your organization should recognize and reward your hard work. But that doesn’t mean you can’t do it too. Consider attaching some rewards to your goals. When you meet a tough deadline or finish a big project, don’t hesitate to pat yourself on the back. 

I’m not saying that organizations shouldn’t help with some of these activities. They should. But honestly, they need our help. Managers want to know your career goals. They want to know how you like to learn. Open honest two-way communications will help you and the company create a win for everyone.

How to Be a Better Team Player at Work

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sign motivate inspire encourage thank are ways to be a better team player

I hate to say it, but I think one of the major contributing factors to ageism is not being able to become a part of the team at work. This doesn’t mean we have to go out partying after work – unless you want to of course. It does mean finding ways to build positive working relationships with people of all ages. 

If you haven’t read the Harvard Business Review article “Collaboration Overload”, check it out. My big takeaway from the piece is that employees spend more time collaborating than ever before. And that the skills it takes to be a good collaborator are different than being a high-level contributor. So, one of the qualities that can make us an effective team player is learning how to become a better collaborator. Here are 10 things to focus on:

  1. Communicate! I know, I know. Communication always shows up on these lists. But effective communication with the team is important. It’s how we present ideas, provide feedback, and ultimately accomplish goals. One aspect of communication that’s particularly important is empathy. Try to remember what it was like being in your younger colleagues’ shoes. Being a good team player means having empathy for others and using it when delivering messages.
  1. Balance the positive and negative. I’m one of those people who believes that life isn’t always positive nor is it always negative. Knowing when to be the skeptic and when to be the cheerleader is important. We run the risk stopping momentum if we don’t know how to motivate people. I’m not saying don’t present your concerns but figure out how to do it where the other person doesn’t lose their zest for the project. 
  1. Think about work flows. Sometimes one of the most valuable things a team player can do is explain how things get done in their department or the company. Not always what the policy is – although that can be helpful too – but how things really get done. If you’ve been working at the company for a long time, you probably already know this. Being a good team player means not only knowing how things work around the office but being able to suggest new and better ways of doing things.
  1. Be organized. I realize that I’m a ridiculously organized person but there’s nothing worse than sitting in a meeting watching someone fumble around for stuff. It’s painful for others to watch and for the person being watched. Disorganization can be confused for not caring and being respectful of others’ time.  When meeting with other members of the team, take a few moments to prepare. Don’t assume that everything is immediately accessible.
  1. Work outside of your department, company, and industry. If you work in a perfectly cohesive team right now, congratulations! Your working situation is rare. And dare I say, not helping you get better at team development. Working on a team can be challenging, frustrating, and downright hard. It can also be incredibly fulfilling, educational, and lots of fun. Regardless of your years of experience, look for opportunities to work on teams that will give you both. 
  1. Set the right priorities. High performing teams accomplish their goals because everyone on the team has the same priorities. Are your priorities the same as the rest of the team? If they’re not, ask yourself “Why?” Do you need to have a conversation with the team leader about your concerns? Are you the right person to be on the team? But if you haven’t bought in to what the team is doing, then you owe it to yourself and the team to find out why.
  1. Meet your deadlines and keep your promises. Your credibility as a team member is important. The quickest way to lose it is by not being a person of your word. I understand that stuff happens but that’s no excuse for leaving the team waiting. Renegotiate your commitments when necessary. The team wants to count on you because, at some point, you’ll need to count on them. Set the example you want to see in others. 
  1. Understand your influence. Everyone has power and influence. Everyone. It’s important to realize that and use your influence for positive outcomes. Not only is it bad to use your power for the wrong reasons but it’s equally bad to not use your influence when you could. In those situations, the rest of the team knows that you can change a situation and you didn’t step up. 
  1. Have fun. Whenever I see lists, have fun is always seems to be the final one. Let me suggest that being a part of a team should be fun. Yes, there will be tough days. But you really should have more fun days than tough days. The team should find ways to have fun, laugh, and celebrate their successes. Building some kind of bond with the rest of the team will help everyone become better team players.
  1. Respect others even when you disagree with them. I read somewhere that “Dream teams are made up of diversity not sameness.” No matter what happens on the team, the individuals on the team should be treated with respect. That doesn’t mean you can’t disagree. In fact, the team might need to disagree to produce their best work. But you can raise questions, show concern, and disagree with respect.

Even employees who are considered “individual contributors” have to work on teams. We all must have the ability to work with others. And it takes effort to do that. 

I find that lists like these are good reminders for me about all of the things I need to do to be a good team player. Because it’s hard. Somedays I’m very focused on being organized. Then somedays, I might be focused on deadlines. It happens. The good news is if we’re all focused on being a good team player, then the other members of the team are too. 

Image captured by Sharlyn Lauby while exploring the streets of Las Vegas, NV

Your Career: Development Strategies To Consider

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mall sign careers success starts here with development strategies

I mentioned a few weeks ago that I wanted to share a few career development resources given the state of the current job market. I hate to say it, but ageism still exists. A recent article on Next Avenue mentioned that many older workers have lost their jobs due to the pandemic and it’s possible they will not be asked to return to the workplace because of their age. 

Traditionally, many workers have relied on their employers to provide professional development opportunities. And I agree, they should. It’s important for organizations to make investments in an employee’s career and future with the organization. If they don’t, it could result in high turnover.

But that doesn’t mean employees are off the hook. Employees need to have their own personal career development strategies. They need to be able to articulate to their managers what they want in terms of a career. In addition, employees should have an honest opinion about the knowledge, skills, and abilities they need to work on. And when the company isn’t ready or willing to provide career development strategies, employees need to figure it out on their own. 

If you’re looking for a little creative inspiration when it comes to developing your own career strategy, here are a few articles that you might find helpful:

The Top 5 Soft Skills That Employers Should Look For

Soft skills are in big demand. Employers want to identify them in candidates. Learn the top soft skills that employers look for when hiring.

Networking: 7 Proven Ways to Grow Your Career

Whatever stage you’re at in your studies or career, networking can connect you with exciting opportunities. Learn to network successfully.

How to Get Better Results in Your Work

Results at work can lead you to career success. But delivering a great outcome doesn’t just happen. Learn 7 steps that will help you get better results at work.

Integrity: 6 Ways to Improve Trust and Values

Integrity is the foundation of trust and respect. Good leadership needs strong values. Here are 6 things to focus on to improve organizational integrity.

10 Ways to Be a Better Team Player

Being a better team player can be a boost for your career. Companies look for it in promotions. Learn 10 ways to be a better team player.

Innovation and Leadership: 7 Qualities Organizations Need for Success

Leadership is needed more today than ever today. Innovation is key to success and growth. Here are 7 qualities in strong organizational leadership.

Understanding what companies are looking for can help you define where you’d like to see your career now and in the future. It can help you identify the resources you’d like when negotiating with the company. It can also help with your overall work performance (which often helps with your paycheck and future opportunities, if you know where I’m going).

Career development strategies benefit both you and the organization you work at. While those conversations should be happening on a regular basis, don’t miss out on opportunities to develop yourself. Be prepared!